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Help & FAQs
We have tried to answer many of the most common questions here. If you have any further enquiries, do email us on info@noblehouseprepared.com and we will always do our utmost to help.
We deliver to the whole of the UK, including Northern Ireland and the Channel Islands, using Royal Mail First Class delivery.
Our express UPS service is only available across mainland UK including England, Scotland and Wales, but excluding Northern Ireland and the Channel Islands.
Please note that if your delivery address is in Northern Ireland or the Channel Islands, only use the the Royal Mail delivery option at checkout.
If you’re not sure if we can deliver to you, email us on info@noblehouseprepared.com.
At checkout you will be able to see details of our next available dates for delivery. Deliveries are made on Mondays to Saturdays. Saturday deliveries are only made by Royal Mail.
For the speediest delivery, place your order before 1pm for same day dispatch (Monday - Friday). Orders placed at the weekend will be dispatched on Monday.
You can choose your delivery day at checkout. At the moment our couriers are not offering the option of selecting a delivery time slot, but please do enter your mobile phone number at checkout to receive text messages with tracking information for your order.
We work together with both Royal Mail, UPS and occasionally DHL to get your order safely to you. For more information, please see here.
Yes – our couriers will send you your tracking details. Follow their prompts to view the tracking information online.
Yes, you can and some is even compostable! The cardboard box is already made from recycled card which can either be recycled again or composted. The paper and paper tape can also be recycled. Check with your local council to find out how best to recycle products in your area.
We also use a very special loose fill that protects in the same way as polystyrene chips (and looks similar), but that’s where the similarities end! Environmentally, these products are oceans apart- our loose fill is made from corn starch and is 100% compostable (EN13432). Just put it in your home compost, or if you put it in the sink and run water over it, it will dissolve and run down the sink!
We need at least 48 hours or 2 working days (whichever is the longer) to make a cancelation or changes to your order.
Once the order is picked up by our couriers and making its way to you, unfortunately we won’t be able to cancel or make any changes. However, if you have placed an order for later in the week, please email our team at info@noblehouseprepared.com and we will help you to arrange a change or cancellation.
Whoops! We’re so sorry! Please email our team on info@noblehouseprepared.com and we will get that sorted for you.
We work together with both Royal Mail, UPS and occasionally DHL to get your orders safely to you. They will have sent you a text or email with details of your tracking number so you can see online where it has gone. We are always happy to help; email our team at info@noblehouseprepared.com.
WINE
There is no minimum order for wine!
We use specially made packaging manufactured from recycled materials to keep your bottles from breaking on their journey to you. The packaging is recyclable, biodegradable and compostable so you’re welcome to add it to the compost!
We use an inbuilt web app to check your age at checkout. If for any reason the app can’t verify your age, we may need another method (e.g. seeing your ID) to confirm your age, in which case we will contact you. If there is a delay in confirming your age, this may result in a slight delay in your order reaching you, for which we apologise, but we are legally obliged to ensure that all alcohol is only sold to customers over the age of 18, for the protection of minors. We thank you for your understanding.
If you have any problems trying to purchase alcohol online, please do contact our team on info@noblehouseprepared.com and we’ll be happy to help.
COFFEE
All the packaging can be recycled (subject to your local recycling facilities), and in addition all our coffee capsules are 100% compostable- so you can dispose of them in any way you like, even in your compost heap at home!
Our 100% compostable coffee capsules work in machines designed for the original 'Nespresso' style capsule.
Whether in your general waste, home compost heap, or buried in the ground, they will break down- so you can dispose of them as you please, with a clear conscience.
Firstly, you don’t have to return them anywhere to be recycled, as you do with other brands' aluminium capsules. So you save on time, and of course on the transportation emissions.
Secondly, the whole of our capsule is compostable. With the aluminium capsule, some of the elements aren’t recyclable (the coffee and the glue), so there is a costly process of cleaning to enable it to be recycled.
Thirdly, our capsules are made from a specially developed plant-based material, which uses significantly less energy and resources to make than an aluminium capsule.
Our capsules are made from a specially developed, oxygen-tight biopolymer, that guarantees a shelf life of at least 12 months. So using capsules can mean a lot less wastage from ground coffee or beans going stale if not consumed within two weeks of opening.
However, for those who love to brew their coffee from the bean, or from ground coffee, we have a fabulous range of Noble House Coffee Blends in bean and ground format that we are sure you will enjoy!
We choose only the best quality coffee from ethically operated cooperatives and we are then donating 10% of the green bean price per tonne (or 5% on our certified products), going directly towards education and social projects in the specific coffee growing communites.
Many of our coffees are also certified Fairtrade, and we always ensure that every cup of coffee you drink benefits the communities where the beans have come from. In addition, all our whole bean and ground coffees also support the Msia School Project in Tanzania.
