Terms & Conditions
This website is operated by Noble House Prepared, which is a trading name of CB NHE Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Noble House Prepared. Noble House Prepared offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - DELIVERY TERMS
We work in cooperation with DPD to make sure we provide the most accurate and timely delivery for all of your orders. We use DPD due to their safe handling of frozen food and ability to deliver next day.
- At checkout you will be able to select the next available delivery days.
- Deliveries are made on Tuesdays to Saturdays.
- Currently there are no deliveries on Mondays or Sundays.
- You can also choose a delivery date up to 8 weeks in advance.
- All our food parcels are dispatched on a next day service to ensure your food arrives in optimal condition.
- For all orders which include food, DPD cannot arrange for redelivery of a package. If you provide incorrect or inadequate address/contact details and the package cannot be delivered (or left at a suitable location), your order may be cancelled without refund.
- The timings for delivery will be provided in advance by DPD and you must ensure appropriate means for receiving the package (i.e. delivery instructions) to avoid an unsuccessful delivery incurring a non-refundable cancellation.
- Once the package is with our courier, Noble House Prepared is not liable for unexpected delays outside of our control or compensate for incurred loses or perceived inconveniences related to a delayed delivery.
SECTION 2 - CHANGE OR CANCELLATION TERMS
We require 48 hours notice or 2 working days to change or cancel an order. Once the order has been collected for delivery by our courier service it cannot be cancelled or amended, and the costs are non-refundable.
SECTION 3 - RETURNS POLICY
At Noble House Prepared we stand behind the high standard and quality of all our products on offer. As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. If for any reason you are not happy with the order received, please contact our team immediately on firstname.lastname@example.org or 02080767374. You will be asked to provide images and details of the problem at hand and we will endeavour to work towards resolving any issues. Refunds will be at the discretion of Noble House Prepared and will be investigated and issued on a case by case basis.
SECTION 4 - ALCOHOL POLICY
It is illegal to sell alcohol to anyone under the age of 18.
Acceptable forms of ID to prove you are over 18 include:
• A photo driving licence
• A passport
• A proof of age card, such as the PASS card from the National Proof of Age Standards scheme.
We use a system that works behind the scenes at checkout to verify our customers’ ages if they are purchasing alcohol. Normally it is able to verify the age without requiring any additional information, but on occasion it might not be able to do so, in which case we may need to ask for additional proof of age. In this instance we will contact you to ask for an acceptable form of ID. If we are unable to verify the age, this may lead to a delay or cancellation of the order.
Vintages and availability – due to the limited production of some wines, it may not be possible to offer the specific vintage listed on our website. We will send instead the current available vintage or if the wine is no longer available, we will contact you to offer an alternative.
SECTION 5 - DISCOUNTS, OFFER CODES AND GIFT VOUCHERS
Individual terms and conditions will apply to discounts, offer codes gift vouchers. Please ensure you use all discounts and offer codes within the specified time frame as these cannot be extended. Gift voucher must be used prior to expiry and will not be extended, refunded or exchanged.
SECTION 6 - ALLERGENS POLICY
We operate a kitchen which handles all allergens excluding nuts and peanuts.
However, we cannot guarantee that other ingredients from our suppliers haven’t come in contact with nuts. We maintain strict guidelines within our kitchen to avoid any cross contamination between meals, but we cannot guarantee no traces of allergens in our dishes.
All our food is clearly labelled with ingredients and allergens and it your responsibility to ensure you purchase items that are suitable for your dietary requirements. If you have any concerns and would like further information on items prior to purchase, you can contact our team on email@example.com.
SECTION 7 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 8 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy above.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Noble House Prepared, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Noble House Prepared and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 14 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 15 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 16 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org